Troubleshooting
Opening and Closing
Keys
Question: How many keys can you add
Answer:
Up to19 keys
Question: How do I add a key card/fob(must already have a paired key card/fob)
Answer:
On the car touchscreen, go to Controls > Locks > Keys > Add Key.
Scan your new key card/fob on the card reader located behind the cup holders on the top of the center console.
Once the new key card/fob is recognized, remove it from the card reader.
Scan a key card/fob that has already been paired to the vehicle to confirm the new key pairing.
When complete, the key list will include the new key. Touch the associated pencil icon to customize the name of the key.
Question: How do I add a Phone key
Answer:
Ensure your phone has enough battery power to run Bluetooth. Note that many phones disable Bluetooth when the battery is low.
Open the Tesla mobile app on your phone and navigate to the main screen or go to Security > Set Up Phone Key.
Follow the prompts on the mobile app and vehicle touchscreen to set up your phone key.
To view a list of keys that can currently access the vehicle or to remove a phone key, touch Controls > Locks > Keys
Question: My key card is not being recognized by the vehicle. How can I troubleshoot this issue?
Answer:
- Ensure that the key card is properly placed on the card reader.
- Check if the key card is damaged or worn out and try using a different key card.
- Clean the card reader with a soft cloth to remove any dirt or debris.
- Restart the vehicle's touchscreen by pressing and holding the two scroll wheels on the steering wheel.
- If the issue persists, contact Tesla support for further assistance
Question: I accidentally deleted my key card from the vehicle's key list. How can I re-add it?
Answer:
- On the touchscreen, go to "Controls" > "Locks" > "Keys" > "Add Key".
- Scan your key card on the card reader located on the wireless phone charger.
- Scan another key card that has already been paired to the vehicle to confirm the key pairing.
- Once the key is added, you can customize its name by touching the associated pencil icon.
- If you do not have any other paired key cards, you will need to contact Tesla for assistance.
Question: The name of my key is not displaying correctly on the vehicle's key list. How can I fix this?
Answer:
- On the touchscreen, go to "Controls" > "Locks" > "Keys".
- Find the key with the incorrect name and touch its associated pencil icon.
- Modify the name as desired using the touchscreen keyboard.
- Confirm the changes and the key card's name should now be displayed correctly on the key list.
- If the issue persists, try removing and re-adding the key card following the troubleshooting steps mentioned earlier.
Question: I am unable to pair a new key fob with the vehicle. What should I do?
Answer:
- Ensure there’s already a paired key fob
- Reboot the touchscreen using the two scroll wheel buttons on your steering wheel
- Go through steps of adding new key fob
- If you hear a chime, the new key is recognized.
- If the issue persists, contact Tesla support for further assistance.
Question: I am unable to customize the name of a recently added key. How can I resolve this?
Answer:
- On the touchscreen, go to "Controls" > "Locks" > "Keys".
- Find the key that you want to customize and touch its associated pencil icon.
- Modify the name as desired using the touchscreen keyboard.
- Confirm the changes and the key's name should now be customized.
- If the issue persists, reboot the touchscreen.
Question: My key card is physically damaged. Can I still use it to access the vehicle?
Answer:
- If the key card is significantly damaged and not working, you may need to purchase a replacement card from Tesla.com
- Once you receive the replacement key card, follow the steps to add and pair it with the vehicle, or schedule service if there are no existing key cards/fob.
- In the meantime, you can use other paired key cards/fobs/phone to access and drive the vehicle.
Question: What is the purpose of having a functional physical key readily available when parking in an area with limited or absent cellular service?
Answer:
- To ensure that the vehicle can still be accessed and locked/unlocked even if there is no cellular connectivity. This is especially important in situations such as indoor parking garages where cellular service may be limited.
Question: Are expenses covered under the Roadside Assistance policy if lockout assistance is required due to limited cellular connectivity and no secondary key available?
Answer:
- No, expenses for lockout assistance in such situations are not covered under the Roadside Assistance policy. Tesla specifies that expenses related to non-warranty issues, including limited cellular connectivity and the unavailability of a secondary key, are not covered.